Refunds will be credited back to the original payment method.
Eligibility for Returns:
Returns are accepted only for items that are damaged, defective, or incorrect upon delivery.
Items must be reported within 24 hours of delivery to qualify for a return.
Non-Returnable Items:
Fresh and frozen seafood items that meet quality standards are not eligible for returns due to hygiene and safety concerns.
Return Process:
Contact our customer service team via email or phone with your order details and the issue.
Provide photos of the item(s) to support your return claim.
Approved returns will be picked up by our team or need to be shipped back as instructed.
Refunds for Returns:
Refunds will be processed within 7 business days of receiving and inspecting the returned item(s).Cancellation Policy
Customers will be informed promptly, and refunds will be processed within 7 business days.
Order Cancellation by the Customer:
Orders can be canceled within 1 hour of placing the order.
Cancellation requests beyond this timeframe will not be accepted as processing begins promptly.
Order Cancellation by MJSeafoods:
Orders may be canceled by MJSeafoods in case of unforeseen circumstances such as stock unavailability, payment issues, or delivery constraints.
Contact us at {email} for questions related to refunds and returns.